Last Updated: September 27, 2026
We accept returns within 30 calendar days from the date your order is delivered.
To be eligible, items must be unused and returned in their original packaging. Returns are also accepted when there is a quality issue with the product. If the return is due to our error, a defect, or shipping damage, we may waive certain condition requirements at our discretion.
Return shipping is free. We provide a prepaid return label for approved returns. There is no restocking fee.
How to Start a Return
Email info@cymbiotikaoffer.my with your order number and the reason for the return. Our team will respond within 1–2 business days with return instructions and a prepaid return label.
Please send approved returns to:
Cymbiotikaoffer
145 Barnett Acres Rd
Clarksburg, WV 26301
United States
Refund Timing
Once your return is received, we inspect it within 1–2 business days. If approved, we issue the refund to your original payment method. The refund may take an additional 7–10 business days to appear on your statement, depending on your bank or card issuer.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original purchase for a refund and place a new order.
Non-Returnable Items
For health and safety reasons, items that have been opened, used, or have broken seals cannot be returned unless they are defective or there is a quality issue.